I am a computer engineer who prefer to define himself as a generalist in computer science.
In 38 years of business, I have not met two companies that use the computer tool in the same way. Each time, it is a different story, a different software park, trades differently approached.
Therefore, in my opinion, the service provider must be humble, adaptable, paying great attention to his, her customers. He or she must synthesize between the deployed IT tool, the “real” client’s needs and his, her own skills.
The new technologies do not free the companies from having an efficient organization, constantly evolving on the principles of Walter A. Shewhart and William Edwards Deming, supported by a network of collaborators.
Following the 2008 financial crisis, the last ten years of my professional life have been chaotic. Before Sars-Cov-2, I saw stupidity increase in society (an epidemic of silliness). But, is this a new phenomenon?